The COVID pandemic has forced companies to rethink the way they work. Research shows that almost 60% of companies worldwide do not use web-based corporate travel expense software. However, the digitalisation of T&E has accelerated and become mandatory for companies to experience growth.
With remote work becoming the norm over the past 18 months, companies are focusing more on security. Many are looking for tools to help speed up their digital transformation while ensuring their and their employees' digital safety.
Digital tools must be certified and GDPR compliant to be viable.
Looking at expense data submitted by our users, we see important changes in the typical volumes and categories. Travel has sharply decreased, but mileage claims rose by 24% from 2019 to 2020.
In this time of crisis, companies are rethinking their cost control measures. In parallel, they also want to offer travellers an excellent experience. This mix of cost control and improved user experience is made possible entirely by automation.
We are seeing the need for new technologies to manage risk and create integrations aimed at improving the user experience. People enjoy global experiences, and this has changed the demand from customers.
With younger generations entering the workforce, the experience of working or booking travel needs to be the same on a mobile as on a laptop. This means doing it at night, from the couch. And corporate travellers are asking for that same experience.
In a landscape with heightened risk, data has become crucial. Companies must be able to predict and control where people are traveling. They need to be aware of the risks, to make informed decisions. The quality of employees' travel experience is also becoming more important.
Travel managers are being asked to create a process by which companies can reduce risk while also defining and controlling business travel. And they are being tasked with delivering information and services to enhance the travellers' wellbeing as well as optimising program execution to align with the company’s business goals.
Combining these trends and due to the complexity of travel and expense, what used to be T&E is becoming T+E. Travel and expense experts are specialising in their own domains, then combining that knowledge in a best-of-breed approach that users benefit from.
MobileXpense and Egencia built a unique expense integration API to do just that: let companies combine MobileXpense’s knowledge of expense and Egencia’s travel expertise into their own best suited solution.
An Application Programming Interface, or API, is a set of programming code, “intermediary software” or interface that enables data transmission between one digital product and another. APIs are well known in the industry and service providers use them to provide a better experience to end users and companies around the world.
APIs usually include the technical specifications of the data exchange, meaning they specify the protocol and type of data that the digital products will exchange.
The most common API categories are:
Ultimately, this integration we have built in partnership with Egencia provides users with a better experience when booking and expensing travel. It also improves organisations' visibility into costs and their ability to manage and reduce spend.
For more information on the MobileXpense-Egencia integration, watch our joint webinar.